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Scanner Troubleshooting

Below you will find a few suggestions for resolving scanning problems that you may have encountered while using AccelScan to mark paper assignments. Click each problem to see possible solutions. If these suggestions do not solve your problem, contact Renaissance Learning for assistance.

The AccelScan Scanning software may notify you that there are no answers entered for the problem numbers on the assignment, or it may notify you that there were answers entered past the expected last answer. In both cases, you should make sure that the student entered his or her answers next to the problem numbers that are on this assignment. Assignments do not always start with problem number 1; if the student has had another assignment with this form number, the problem numbers on this assignment may continue after the previous assignment so the student can use up the available space on the scan card.

If the answers are entered next to the correct problem numbers, check for and remove stray marks to make sure the scanner is not interpreting them as answers. Then, try scanning the card again. If necessary, you can adjust the sensitivity of the scanner using the scanner settings. (After logging in, click the Edit menu and choose AccelScan Settings for version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0.)

Compare the form number that is printed at the top of the assignment to the one on the scan card. You should also make sure that the form number starts in the first column with no gaps or no stray marks. If you entered an incorrect form number, you can type the correct form number in the blank provided and click Mark, or you can click Cancel, make corrections on the card, and try scanning it again. If necessary, you can adjust the sensitivity of the scanner using the scanner settings. (After logging in, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or choose the AccelScan menu and choose Preferences in version 2.0 of the software.)

Make sure that the scanner is plugged into an outlet that is supplying power, and make sure the power cord is securely connected to the scanner. If you have a Model 2110 scanner, you should also make sure that the light is on. If the scanner is plugged in and on, make sure that it is connected to the port on the back of your computer, and make sure the connections are secure at both the computer and the scanner. You should also make sure that the correct port is selected in the Scanner Settings in the AccelScan program. (After logging in, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0 of the software.) If you continue to have problems, try connecting another scanner to this computer or marking a problem assignment at a different computer.

If you are using OS 10.5.6, see http://support.renaissance.com/techkb/techkb/7655675e.asp.

You can set the software to allow scanning when the software is in the background. After logging in to the AccelScan Scanning software, click the Edit menu and choose AccelScan Settings in version 1.43 of the software, or click the AccelScan menu and choose Preferences in version 2.0 of the software. Tick the Allow Background Scanning box; then, click OK.

Try using a card from a new pack. If the new card feeds through the scanner, the old cards contain moisture that has caused them to swell. Use the new scan cards instead. Be careful to store both the old and new cards in a dry location. When the old cards have dried, they can be used.

Make sure you are feeding the card into the scanner correctly. The card should be face up, with the form number going into the scanner first. Make sure that you are using the red forms sold for use with this scanner. Make sure the scanner is connected to the back of the computer, and that the connection is secure at both ends. If these steps do not solve the problem, click here to learn how to clean the scanner.

Contact the program administrator or your school administrator. Your subscription to the software may have expired, or you may have reached the total number of students who are allowed to use the software. For more information on capacity, click here.

Possible reasons for this:

  • If you marked an exercise or test with AccelScan, the next assignment will not generate automatically. This only happens after practices are marked.
  • If the student's objective status has changed to Intervene because of the student's performance on the last practice, the next practice will not generate.
  • The Marking preference for the class may not allow automatic assignment generation. Make sure Automatically generate next practice is ticked in the Marking preference for the class.
  • Make sure the student has some objectives in the Assigned or Ready to Work state. These are the objectives for which practices can be printed; if there are no objectives like this, a practice cannot be generated.
  • If the marking period that was selected for the class has ended, a new practice will not be generated.