accelerated-math-live-uk

Troubleshooting

The administrator for the software has set up IP restrictions so that students cannot log directly in to the software outside of school. (This does not affect Renaissance Home Connect.)

If this is a school computer, or if you think the setting should be changed, contact the person in charge of administering the software for all users (the RP administrator). That person can change the security options for students after clicking Product Administration on the Home page.

This happens when the student tries to log in with the wrong password too many times.

Administrators or teachers can clear a lock on a student account; on the Home page, click Users, then click Clear Locked Students. On the Clear Locked Students page, you can clear a lock for one student or all locked student accounts.

To verify students' user names and passwords, on the Home page, click Users. Then, click View Students and search for the students. In the search results, click the Passwords tab to see the students' user names and passwords.

Students need their user names and passwords to log in to Accelerated Maths or Renaissance Home Connect. If they do not have the correct user names and passwords, you can verify and print the information.

To get students' user names and passwords, on the Home page, click Users. Then, click View Students and search for the students. In the search results, click the Passwords tab to see the students' user names and passwords.

Contact your Renaissance Place program administrator, your school network administrator or your school administrator. Your subscription to the software may have expired, or you may have reached the limit for the number of students who can use the software.

Possible solutions:

If assignment printing seems consistently slow, try removing the tick mark from the Embed Fonts setting in the Paper Assignments preference for the class. Note that for some printers, this may cause some symbols to print incorrectly on the assignment. Make sure this is not a problem after you change the setting. For more information, see the previous item in this topic.

Possible reasons for this:

  • If you marked an exercise or test with AccelScan, the next assignment will not generate and print automatically. This only happens after practices are marked.
  • If the student's objective status has changed to Intervene because of the student's performance on the last practice, the next practice will not generate.
  • The Marking preference for the class may not allow automatic assignment generation. Make sure Automatically generate next practice is ticked in the Marking preference for the class.
  • Make sure the student has some objectives in the Assigned or Ready to Work state. These are the objectives for which practices can be generated; if there are no objectives like this, a practice cannot be generated.
  • If the marking period selected for the class has ended, a new practice will not be generated.

If the assignment was regenerated with different problems, and the student then answered questions from the original assignment, the correct answers to the original assignment would not be the same as those for the regenerated assignment. You can check this by clicking the student's name in the Assignment Book, finding the assignment in the list of Recent Assignments and clicking View so that you can compare the scored assignment with the one the student completed. If the wrong assignment was marked, re-mark the assignment using the answers from the new copy.

This happens when the student mastered the objectives for another class. The reports are only including data from the class you are reporting on. You can do one of two things:

  • You can transfer the student's data from the previous class into the current one if the student is no longer enrolled in the previous class.
  • If you would rather have the student start over on the objective, you can reset the objective, but note that all previous work on the objective will be lost.
  • Check your version of Adobe Reader. Renaissance Place requires version 9.0 or higher. The TOPS Report may not print if you have an older version.
  • If you have just installed Adobe Reader, an alert asking you to accept the license agreement may be hidden behind another window. You must accept this agreement before using Adobe Reader (and before TOPS Reports will print).
  • Adobe Reader errors or update popups can also prevent the TOPS Report from printing.
  • If the printer has errors or is in offline mode, the TOPS Report will not print.

Possible solutions:

  • The teacher has
    • changed the objective list assigned to the class, and the objective on the assignment is not in the new list, or
    • removed the objective that is on the assignment from the objective list that the class is using.
    • When this happens, the objective will be numbered "0" on the TOPS Report. View the objectives in the list to confirm this.

  • The objective may have been reset after the assignment was generated and before it was marked. Delete the outstanding assignment so the student can start over with the objective.
  • In Renaissance Place, the teacher was unassigned from the school after the assignment was generated and before it was marked. To solve the problem, reassign the teacher to the school.
  • In Renaissance Place, the class was edited, and the marking period for the class was changed after the assignment was generated and before it was marked. Try editing the class again and selecting the entire school year as the marking period for the class.

If your students use both practices and exercises, the TOPS Report includes both in the score (see the footnote on the report), while the Diagnostic Report shows separate scores for practices and exercises.